Queen's Park Florist Terms | Online Flower Delivery T&Cs

Queen's Park Flowers Online Delivery Terms & Conditions

Introduction

These Terms & Conditions ("Terms") govern your use of the Queen's Park Flowers online store and its flower delivery services across Queen's Park and the surrounding areas. By placing an order on our website and using our flower delivery service, you acknowledge and agree to be bound by these Terms. Please read them carefully before making a purchase. If you do not agree with these Terms, you should not use our website or services.

Eligibility to Purchase

To purchase items on our site, you must be at least 18 years old and possess a valid credit or debit card issued by a bank acceptable to us. By placing an order, you confirm that all details you provide are true and accurate, and that you are the authorised user of the payment card. Deliveries are available throughout Queen's Park and nearby areas, subject to our delivery policy specified below.

Order Process

Our website allows you to select flower arrangements and place orders for delivery in Queen's Park and surrounding localities. To make a purchase, simply browse our selection, add your chosen flowers or products to the basket, and proceed to checkout. At checkout you will be asked to provide delivery details, recipient information, and any special instructions.

After submitting your order and payment information, you will receive an order acknowledgment email. This confirms we have received your request, but does not signify acceptance of your order. Order acceptance and completion of the contract between you and Queen's Park Flowers will occur once your order is dispatched, unless we notify you otherwise.

We reserve the right not to accept your order at our discretion. Situations where we may not accept your order include, but are not limited to, inability to obtain authorisation for payment, incorrect product or pricing information, unavailability of stock, or delivery restrictions to particular locations. We will inform you by email if your order has not been accepted for any reason and refund any payment taken.

Product Availability and Substitution

All flowers and arrangements are subject to availability. As flowers are seasonal and stock varies daily, it may occasionally be necessary to substitute some stems, greenery, or packaging. Any substitution will be of equal or greater value and similar in style and colour to the arrangement ordered. If a significant change is required, we will attempt to contact you for confirmation before dispatch.

Prices and Payment

All prices on the website are displayed in GBP (£) and include Value Added Tax (VAT) where applicable. Delivery fees will be added at checkout depending on the chosen delivery date and destination within Queen's Park and the surrounding areas.

Payments must be made in full at the time of ordering. We accept most major credit and debit cards. Payment processing is handled securely via our payment service provider. Your payment details are not stored by Queen's Park Flowers.

We endeavour to ensure all prices on our website are accurate. Should an error in pricing occur, we will, at our discretion, contact you for instructions or cancel your order and notify you accordingly. We are under no obligation to supply goods at an incorrect price if the pricing error is obvious and could reasonably have been recognised as a mistake.

Delivery Policy

Queen's Park Flowers provides flower delivery services across Queen's Park and adjacent neighbourhoods according to our delivery schedule. When placing your order, you will be prompted to choose your preferred delivery date and provide detailed delivery instructions. Same-day delivery is available for orders placed before our specified cut-off time, subject to flower availability.

We aim to deliver all orders on the requested date, but delivery times are not guaranteed. Events outside our control, such as adverse weather conditions, traffic delays, or force majeure, may delay delivery. In such cases, we will endeavour to deliver the order as soon as possible and will contact you if there is a significant delay.

If the recipient is not available at the delivery address, we may leave the flowers in a safe place, with a neighbour, or as instructed by you during checkout. If no suitable option is available or if delivery cannot be completed, we will attempt to contact the recipient to rearrange delivery where possible. Additional delivery charges may apply for redelivery.

Delivery is limited to addresses within Queen's Park and the nearby areas as displayed on our website. If you wish to send flowers to a location outside of our usual delivery zone, please contact us before placing your order to discuss options if available.

Cancellations & Amendments

You may cancel or modify your order provided you give sufficient notice ahead of the scheduled delivery date. For same-day deliveries, cancellations or changes must be made immediately after placing your order to allow reasonable processing time. For next-day or future-dated deliveries, we require at least 24 hours' notice before the delivery date.

To cancel or amend your order, contact our customer care team using the tools and channels provided on our website. We will confirm your cancellation or amendment in writing where possible. Refunds for valid cancellations will be processed promptly to the original payment method. Please note that if the flowers have already been prepared or dispatched, we may be unable to cancel or amend the order, and no refund will be given.

No refunds will be provided for incorrect delivery addresses or if the recipient refuses the flowers. Where possible, we will arrange redelivery, but additional charges may apply. Custom or personalised orders are non-cancellable and non-refundable once production has commenced.

Returns and Complaints

We pride ourselves on delivering high-quality fresh flowers. If you are unhappy with your order for any reason, please notify us within 24 hours of delivery, providing photographic evidence where appropriate. We will assess complaints on a case-by-case basis and, where justified, may offer a replacement or refund at our discretion.

We cannot accept returns for perishable goods such as flowers once delivered and accepted. Our liability is strictly limited to the value of the order you have paid. This does not affect your statutory rights as a consumer under UK law.

Liability and Limitations

Queens Park Flowers shall not be liable for any indirect, special, or consequential losses or damages, including but not limited to, loss of profits, business losses, or reputational harm, arising out of or in connection with your use of our website or services. We cannot be held responsible for delays or failure to perform our obligations where such delay or failure is due to circumstances beyond our reasonable control.

Our total liability to you for any claim, whether in contract, tort (including negligence) or otherwise, shall not exceed the amount paid by you for the goods and services ordered. Nothing in these Terms seeks to limit or exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that may not be excluded or limited by law.

We do not guarantee that access to our website will be uninterrupted or error-free. Occasionally, the website may be unavailable due to maintenance, upgrades, or technical issues outside our control.

Customer Responsibilities

You are responsible for ensuring the accuracy of all details provided during ordering, including delivery address, recipient details, and any personalised messages. We cannot be held liable for failed deliveries due to incorrect or incomplete information supplied by you. It is your responsibility to obtain permission to send flowers or gifts to the recipient where required (e.g. hospitals, workplaces, or schools).

Our products are intended for personal use only and not for resale unless prior written consent has been obtained. You must not use the website for any unlawful purposes or impair its functioning.

Intellectual Property

All content on the Queen's Park Flowers website, including text, images, logos, and design, are protected by copyright and other intellectual property rights. No part of this website may be reproduced, copied, or used for commercial purposes without our express written permission.

Privacy and Data Protection

We comply with all applicable data protection and privacy laws in the UK. Personal information provided during the ordering process will only be used for the purpose of processing your order, delivering flowers, and providing customer service. Please refer to our Privacy Policy for more information on how your data is collected, used, and protected.

Governing Law and Jurisdiction

These Terms and any dispute arising from your use of the Queen's Park Flowers website or services shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim relating to these Terms.

Changes to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. Any changes will take effect immediately upon posting to the website. It is your responsibility to review these Terms prior to each purchase and continued use of our services indicates your acceptance of any updates.

Contact and Further Information

If you have any questions on these Terms or our flower delivery service in Queen's Park and surrounding areas, please contact us using the details provided on our website. Our customer care team will be happy to assist you.

Note: These Terms & Conditions apply to all customers placing orders for flower delivery to Queen's Park and the neighbouring areas listed on our website, ensuring a reliable and professional e-commerce experience for every recipient and sender.