Returns and Refunds Information – Queen's Park Flowers
Our Fresh Flowers Guarantee in Queen's Park
At Queen's Park Flowers, we pride ourselves on delivering the freshest and most beautiful blooms to our valued customers across Queen's Park and surrounding areas. As a trusted local florist, we understand how important it is for your flowers to arrive in perfect condition and bring lasting joy, whether for your home, business, or as a thoughtful gift.
Damaged-on-Arrival Policy
While we take every precaution to ensure that all flower arrangements arrive in perfect condition, we acknowledge that damages can occur during transit. If your order is damaged or does not meet your expectations upon arrival, please notify us as soon as possible. To help us resolve the issue efficiently, we kindly ask for a photo of the damaged items, along with a description of the problem. This allows our team to assess the situation promptly and provide the best resolution for you.
Freshness Window and Satisfaction Commitment
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided correct aftercare is followed. Our expert florists use only the freshest, premium blooms sourced daily, so you can trust your arrangements will remain vibrant. If you feel the flowers have wilted or are not up to standard within this five-day window, please contact our team with your feedback and photographic evidence. Your satisfaction is always our top priority.
Refund and Replacement Options
Depending on the nature of your complaint and when it is reported, we offer both refund and replacement options:
- Replacement: Where possible, we will arrange for a prompt replacement of your floral gift, ensuring it meets your original expectations and the Queen's Park Flowers freshness standard.
- Refund: Should a replacement not be suitable or possible, we can process a full or partial refund to your original method of payment. The exact amount and method will be confirmed with you after review of the case.
Complaints Process
Your experience matters deeply to us. If you are dissatisfied for any reason, we invite you to reach out via our contact form or in person at our Queen's Park shop. Please provide as much information about your concern as possible, including your order details, the nature of the issue, and supporting photos if applicable. Every complaint is reviewed thoroughly and respectfully by a senior member of our team. We typically aim to resolve all complaints within three working days.
Your Trusted Local Florist in Queen’s Park
Queen's Park Flowers is dedicated to providing quality and peace of mind to households and businesses across the area. Our longstanding reputation is built on honesty, reliability, and understanding the importance of fresh, stunning flowers for our community. Thank you for choosing us to brighten your space—your trust means everything to us.
